Refund policy

Return & Refund Policy

Last Updated: February 2026

Thank you for shopping with Ultimate Teacher Scoop. Due to the mystery-style and curated nature of our products, all sales are final except in cases where an item arrives damaged or broken.

Please review this policy carefully before making a purchase.

1. All Sales Are Final

All products are final sale.

We do not offer refunds or exchanges for:

  • Personal preference

  • Dislike of mystery contents

  • Duplicate items

  • Theme or item variations

  • Minor cosmetic variations that do not affect use

  • Normal wear and tear

  • Damage caused after delivery

Because our products are mystery assortments, contents are selected at random and cannot be exchanged.

2. Damaged or Broken Items (14-Day Policy)

If your order arrives damaged or broken, you must notify us within 14 days of the confirmed delivery date.

Claims submitted after 30 days from delivery are not eligible for review.

3. Proof of Damage Required

To request a replacement or refund, you must email:

📧 ultimatescoopte@gmail.com

Include:

  • Your full name and order number

  • A brief description of the issue

  • Clear photos of the damaged or broken item

  • Clear photos of the original packaging

  • A photo of the shipping label (if damage occurred during transit)

Photo evidence is required for all claims. We reserve the right to deny claims that do not include sufficient documentation.

4. Resolution Process

Once your claim is reviewed and approved, we may, at our sole discretion:

  • Send a replacement item (if available), or

  • Issue a refund to the original payment method

Refunds, if approved, will be processed within 5–10 business days.

We reserve the right to determine the appropriate resolution based on the nature of the damage and product availability.

5. Return of Damaged Items (If Requested)

In certain cases, we may require the damaged item to be returned before issuing a refund or replacement.

If a return is required:

  • We will provide instructions.

  • The item must be returned in its original condition.

  • Unauthorized returns will not be accepted.

6. Non-Returnable Situations

We are not responsible for:

  • Damage caused by misuse or improper handling after delivery

  • Items lost after confirmed delivery

  • Claims submitted outside the 30-day window

  • Dissatisfaction with mystery contents

7. Contact Information

For all damage claims, please contact:

📧 ultimatescoopte@gmail.com